22h2's Privacy Policy — Your Data, Our Responsibility

22h2 ("we", "us", "the platform") takes your privacy seriously. This Privacy Policy explains what information we collect when you visit 22h2.bet, create an account, or use our services, and how that information is used.

This privacy policy applies to all of 22h2's digital services — including the website, mobile app, live chat, email communications, and all other interactions. By using the platform, you agree to this privacy policy.

We follow international data protection standards and comply with our licensing authority's privacy guidelines. Contact us with any privacy-related questions.

22h2 collects two types of data — information you provide directly, and information collected automatically while you use the platform.

Directly Provided Information:

• Full name, date of birth, and gender
• Email Address & Mobile Number
• Residential address and country
• National ID or passport details (for KYC verification)
• Payment Method Details (Mobile Banking Number)
• Records of Support Interactions

Automatically Collected Information:

• IP Address & Device Type
• Browser type and operating system
• Time spent on the platform and pages visited
• Betting History & Transaction Records
• Login time, location data, and session information
• Usage data collected via cookies and tracking technologies

22h2 uses the information it collects for the following purposes. Each use has a clear rationale, and we never use your data for unnecessary purposes.

• Account Management: For registration, login, password recovery, and profile updates.
• Payment Processing: For confirming deposits, processing withdrawals, and maintaining transaction records.
• Customer Support: To resolve your complaints or queries quickly and effectively.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Legal Compliance: To meet the requirements of licensing authorities and regulatory bodies.
• Service Improvement: To analyze user experience and improve the platform.
• Personalized Offers: To show you relevant promotions and bonuses based on your preferences.
• Responsible Gaming: To detect unusual betting patterns and provide support where needed.

22h2 shares your information only in limited and specific circumstances. We never sell your data for profit.

• Payment Processor: Necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process transactions.
• KYC/AML Partner: Limited information is shared with identity verification service providers.
• Regulatory Authority: Information may be disclosed in response to valid requests from licensing authorities or law enforcement agencies.
• Technology Infrastructure: Secure cloud servers and hosting partners process data under limited access.
• Fraud Prevention: Cybersecurity partners help detect and flag suspicious activity.

22h2 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help our site recognize you.

• Essential Cookies: Required to keep your login session active and maintain security. These cannot be disabled.
• Performance Cookies: Helps analyze page load speed and errors.
• Functional Cookies: Remembers your language preference and other settings.
• Analytics Cookies: To understand user behavior — using fully anonymized data.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

22h2 does not retain your data beyond what is necessary. A specific retention period is defined for each type of information.

• Account Information: For the duration your account is active, and for 5 years after closure.
• Transaction Records: A minimum of 7 years, as required by law.
• KYC Documents: Up to 5 years after verification is complete.
• Support Contact: Up to 3 years after last contact.
• Log Files: Up to 12 months for security purposes.

Once the retention period expires, your data is securely deleted or anonymized. If you request early deletion, we will honor it where no legal obligation requires us to retain the data.

Under 22h2's Privacy Policy, you have the following rights. To exercise any of these rights, email us at support@22h2.bet.

• Right of Access: You can request to know what information we hold about you at any time.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information under certain circumstances.
• Right to Restrict Processing: You can restrict the use of your information for specific purposes.
• Data Portability: You may request a copy of your information in a machine-readable format.
• Right to Object: You may object to certain types of data processing.
• Withdrawing Consent: You can opt out of marketing communications at any time.

22h2 uses industry-leading security technology to protect your personal information, with a multi-layered security framework in place.

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and our servers is fully encrypted.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Firewall & DDoS Protection: Keeps servers protected against external attacks.
• Regular Security Audits: Third-party experts regularly audit our systems.
• Limited Access Policy: Only authorized staff can access specific data, and only when necessary.
• Data Backup: Regular encrypted backups are stored in secure locations.

22h2 works with select trusted third-party services to operate the platform. Every partner is bound by strict data protection agreements.

• Payment Gateway: bKash, Nagad, Rocket — to process transactions. Their own privacy policies apply.
• Identity Verification: Certified identity verification platform for the KYC process.
• Cloud Hosting: International-standard secure cloud service provider.
• Live Chat Software: To provide customer support.
• Analytics Tools: For anonymous usage data analysis.

These third-party services may only access your data for their specific purpose and cannot use it for anything else.

22h2 strictly enforces an 18+ policy. We never intentionally collect or process data from minors.

• Age is verified at registration and no one under 18 is permitted to open an account.
• If it is found that a minor has created an account, that account will be immediately closed and any collected information will be deleted.
• Parents or guardians who suspect an underage account can report it to support@22h2.bet.

22h2 may update this Privacy Policy as needed. We will notify you of any changes through the following means.

• Update notifications will be sent to your registered email address.
• A banner or pop-up notification will be displayed upon logging into the platform.
• The "Last Updated" date at the top of this page will be changed.
• For significant changes, a minimum of 14 days' notice will be given before they take effect.

For any privacy-related questions, requests, or complaints, please contact our data protection team.

• Email: support@22h2.bet
• Live Chat: Chat with us directly after logging into the platform
• Response Time: Within 24–48 hours

We take every request seriously and do our best to resolve it as quickly as possible.